Our support operatives are ready and waiting to make sure you get the most from video, delivering full video support.

Our support section gives you everything you need to know about video hardware, software, firewalls and brings you hand user guides. 

If you're looking for some answers to our most common questions, then they might just be found in our frequently asked questions section - click here



Download our video software for install on the device that suits you:

Our guides for VC-Connect desktop software for end users. 



VC-Control is a Virtual Meeting Room (VMR) management application based on VMR system development by UCi2i to provide full self-service management of multi-party video calls. Download our VC-Control user guide here.




VC-Report is our real-time activity reporting tool. The world's only video calling analytics and monitoring tool that delivers information and alerts to our customers, partners and support team, in real-time. Download our VC-Report user guide here. 


VC-Book is our interoperable personal video collaboration application that comes as standard with all UCi2i service plans. VC-Book makes video calling and collaboration easier and simpler than ever before, accessible from any browser, anywhere in the world. Here you can download our VC-Book user guide.


LEGACY software downloads

To enable our customers to video call on their PC's, laptops or mobile devices we provide the Jabber Video software client or Polycom RealPresence client.



Here you'll find our registration guides for the Cisco CE software endpoints, and guides on how to configure legacy Cisco Jabber for Windows and Mac OS. 


Our step by step user guides to setting up your Polycom video endpoints with your UCi2i service plans. 


Our step by step user guides to setting up your Lifesize video endpoints with your UCi2i service plans. 

other manufacturers

We also have the following user guides for registering these endpoints:



getting the most from video

We've created a simple and handy guide to help you make the most of your video service, from managing your video account, getting the best experience, extending your video reach, to simple troubleshooting.





If you already have a UCi2i service account and need help and support, you can video call support by clicking below. 


Use the UCi2i Assist to allow one of our support operatives to remotely connect to your computer. 



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