Our V-Desk support operatives are ready and waiting to make sure you get the most from video, delivering full video support.

Our support section gives you everything you need to know about video hardware, software, firewalls and brings you hand user guides. 

If you're looking for some answers to our most common questions, then they might just be found in our frequently asked questions section - click here

 


VC-CONNECT

Download our video software for install on the device that suits you:

Our guides for VC-Connect desktop software for end users. 


 

VC-CONTROL

VC-Control is a Virtual Meeting Room (VMR) management application based on VMR system development by UCi2i to provide full self-service management of multi-party video calls. Download our VC-Control user guide here.

 


 

VC-report

VC-Report is our real-time activity reporting tool. The world's only video calling analytics and monitoring tool that delivers information and alerts to our customers, partners and V-Desk support team, in real-time. Download our VC-Report user guide here. 


VC-BOOK

VC-Book is our interoperable personal video collaboration application that comes as standard with all UCi2i service plans. VC-Book makes video calling and collaboration easier and simpler than ever before, accessible from any browser, anywhere in the world. Here you can download our VC-Book user guide.

 


software downloads

To enable our customers to video call on their PC's, laptops or iPad's we provide the Jabber Video software client.

 


cisco

Here you'll find our registration guide for the Cisco EX60 and EX90 endpoints, and guides on how to configure Cisco Jabber for Windows, Mac OS and iOS. 


polycom

Our step by step user guides to setting up your Polycom video endpoints with your UCi2i service plans. 


lifesize

Our step by step user guides to setting up your Lifesize video endpoints with your UCi2i service plans. 


other manufacturers

We also have the following user guides for registering these endpoints:

 

 

getting the most from video

We've created a simple and handy guide to help you make the most of your video service, from managing your video account, getting the best experience, extending your video reach, to simple troubleshooting.

 
 
 
 
 
 
 
 
 
 
 

CONTACT V-DESK FOR SUPPORT

 
 

VIDEO CALL V-DESK

If you already have a UCi2i service account and need help and support, you can video call V-Desk by clicking below. 

UCi2i ASSIST

Use the UCi2i Assist to allow one of our V-Desk support operatives to remotely connect to your computer. 

 

EMAIL V-DESK

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